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Delivery Policy

This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact our Customer Service Centre on 07 3272 9877 (8.00am to 4.30pm EST Monday to Friday).

Where we deliver?

We will deliver to most addresses within Australia, but do not deliver to international locations. We require a street address for delivery – unfortunately we cannot deliver to a P.O. Box.

When will my order ship?

Generally orders are shipped on the same business day the order is received or the very next business day.  However the expectation is all orders are shipped within 3 business days.  In out of stock situations we will contact you with details of the expected despatch date.

How are shipping costs determined?

Freight costs are calculated using the total weight, cubic measurement and destination of order.

Freight costs are economical and can be tracked and traced. 

You will incur Redelivery / Collection Charges if no one is available at the delivery address to sign for the delivery.  Refer to the below Q & A, 'Does the receiver need to sign for the delivery?' 

What is the E.T.A on deliveries?

As a guide please refer to the below, we have listed Metro areas and beside each is the number of working days transit time is expected to be.

Brisbane, 4000 – 1 day
Sydney, 2000 – 1 day
ACT, 2600 – 2 days
Melbourne, 3000 – 2 days
Adelaide, 5000 – 3 days
Perth, 6000 – 7 days
Darwin, 0800 – 7 days

We cannot be held liable for unforseen delays in expected transit times.  Please note that these delivery times are estimates only, and actual delivery times may vary.

Does the receiver need to sign for the delivery?

Yes.  The blenders and accessories are very valuable and therefore it is important that the intended receiver is at the delivery address.  The courier will not leave the parcel without a signature.  If no one is at the nominated delivery address, the courier driver will return the package/s to the closest Courier Depot, the closest Australia Post Office or Australia Post Business Hub.  Additional collection or redelivery charges will then be incurred. 

Where the Blendtec nominated courier has arrangements with Australia Post for customers to collect unsuccessfully delivered parcels from an Australia Post Office or Hub, the receiver will be left a card advising where to collect from.  A redirection and administration fee amounting to $23.50 (incl. GST) will be charged to the original purchaser for all shipments forwarded to an Australia Post Office or Hub.

If there is no arrangement in place between the courier and the local Australia Post Office or Hub, the receiver will be left a card from the courier advising the delivery attempt failed.  A second delivery fee, which will amount to the original freight cost plus an admin fee of $5.50 (incl. GST) will be charged to the original purchaser for the second attempt to deliver.  Any unsuccessful attempts to deliver thereafter will each incur the same charge as the second delivery fee.

If you are unsure if you will be available at the delivery address during the delivery hours (9:00am to 5:00pm, Monday to Friday), we recommend nominating a work address or address of a family member who will be present during the delivery hours.

Please note that risk for loss or damaged product/s passes to the customer upon delivery by the courier to the customer's nominated delivery address.

More information

If you have not received your parcel by the ETA please contact our Customer Service Centre on 07 3272 9877 (8:00 to 4:30pm EST, Monday to Friday).